When logged in to the remote server, we can, with your permission, watch or control your session to help you out temporarily with online problems. But if you're having trouble getting online in the first place, it can be a little trickier. This doesn't happen very often but when it does, you might need a second pair of eyes on your local computer screen to help diagnose the problem. Give us a call or send us an email and we'll be glad to connect with you and walk you through the steps to rectify your connection issues.
One tool we use to aid with this is the AeroAdmin Remote Support tool. Click below to download this and run it temporarily (does not require installation) when you're on the phone with us.