Frequently Asked Questions

Does it save money to run your software from the cloud?

No, it will cost you a little more in the long term but the savings in time, administration headaches, downtime prevention, and especially the flexibility of working from anywhere should be well worth it! 

Each customer's software needs are different and so we work with each business or industry to create a custom pricing package. The analysis will typically result in a nominal one-time setup charge and monthly reoccurring per-user access fees. Once this is established, you will get a custom sign-up page on this website.

Why is it called the "cloud"?

When technical terms are discussed in business meetings that need to be kept short or explained to non-technical people, it's often necessary to hide details. When talking about the internet, there are a lot of devices that get involved to transfer information between locations. In network diagrams these details are often obscured by the picture of a cloud where information goes in one one side and comes out the other. It would take far too much time to list all the possible routes and connections that are networked in order to make it happen. So the simple solution is just to call it the cloud. It's actually a good metaphor!

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How do I access my software?

The server that hosts your application provides a secure tunnel through which you request access. The program that does this is called Remote Desktop and it does pretty much what the name says, gives you remote access to the desktop on the remote Windows computer. It's sort-of like stretching a really long cable from the remote server to your home or office and hooking it up to your keyboard and monitor. You send it commands with your keyboard and mouse and it shows you what happened on the screen--all in real time!

The Remote Desktop software is freely available on all major computer platforms, Windows, Mac, and Linux--and yes, even on tablets and phones (but it might really hard to see and type on small devices).

Oh, and in case you're wondering, you do NOT have to have a Windows computer to run your remote Windows application. Yes, that means you can use your Mac at home to access the Windows software run at the office!

Why do I have two desktops?

Depending on how your operation is configured, you may be using Remote Desktop to connect to your cloud-based application. Remote Desktop is a view into another computer. So your local computer has a desktop for its interface and the Remote Desktop software is showing you the desktop interface on the cloud-based remote computer. It can be confusing at first, but pay attention to the window boundaries, the different background colors and icons, and you'll be just fine.

How do I print in the cloud?

Each system will be configured a little differently depending on the needs of the application and the environment within you're working. Using a Remote Desktop view to a Windows computer, your local printer will be redirected to printers on the Remote Desktop session and will actually show up in the list of printers with "(redirected)" as part of the name. When you print to those redirected printers, the job is sent back through the Remote Desktop connection to your local printer.